Neo Fish JELLYCAT INC.

Fast Shipping & Professional Packing

We have a range of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse personnel will pack every item to our exacting specifications. Prior to shipping your items will be thoroughly examined and secured. Each day, we ship to thousands of clients in many countries. This demonstrates our dedication to become the biggest online retailer on earth. There are distribution centers and warehouses located in Europe and the USA.

Note: Orders that include more than one item are assigned a processing time depending on the item.

We will carefully examine all items ordered before shipping. Today, the majority of orders will be shipped within 48 hours. Delivery time ranges between 3-7 days.

Returns

Stock is dynamic, and cannot be fully controlled by us because of the involvement of many entities, including the factory as well as our warehouse. This means that the actual stock could alter at any time. It's possible that you may not receive your order once the order has been made.

Our policy runs for 30 days. If you have passed 30 days without a trace since the purchase however, we're unable to give you a refund or exchange.

In order to be eligible for a refund your product must be unopened and in the same condition as when you received it. It must also be returned in its original packaging.